Position Overview:

The Retail Supervisor is responsible for overseeing the daily operations of the business and the sales floor. The Retail Supervisor will open and close the store while also delegating tasks, coaching, and providing feedback to the Security, Budtender, Fulfillment and Inventory teams. The Retail Supervisor will also be responsible for maintaining customer service standards, ensuring compliance standards are met, and upholding SOPs during business operations. 

Key Responsibilities:

• Supervise and coach Security, Budtenders, Fulfillment and Inventory teams during shifts to ensure smooth store operations.
• Assist with onboarding, training, and ongoing development of retail staff.
• Provide real-time support and guidance on product knowledge, compliance, and customer service.
• Deliver a welcoming, educational, and professional experience for all customers.
• Handle customer questions, concerns, and escalations in a positive and solutions-oriented manner.
• Ensure team members consistently follow SOPs for customer interaction and product recommendations.
• Monitor daily sales activities and ensure accurate transactions and use of the POS system.
• Maintain compliance with all state/local cannabis regulations and internal company policies.
• Perform opening/closing duties, cash handling, and end-of-day reporting.
• Support inventory control, including product intake, stocking, labeling, and auditing.
• Serve as the liaison between floor staff and management.
• Provide timely feedback and shift reports to the Assistant General Manager or General Manager.
• Assist in implementing promotions, product launches, and merchandising plans.

Qualifications:

• 1–2 years of experience in retail or hospitality supervision (cannabis industry preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Working knowledge of cannabis products, consumption methods, and compliance rules.
• Familiarity with POS and inventory systems.
• Must be 21+ years old and able to pass all background checks required by state law.

Physical Requirements:

• Ability to lift and move up to 50 pounds.
• Comfortable working in a retail-style environment with frequent movement and handling of products.

Additional Information:

Pure Oasis LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about the cannabis industry and thrive in a fast-paced, regulated environment, we encourage you to apply.